Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- bring the paper form to the surgery, Monday to Friday from 8:00am to 6.00pm
We do not take repeat prescription requests over the phone or email.
Electronic Repeat Dispensing (eRD)
eRD allows us to send a series of repeat prescriptions to your pharmacy in one go, so there’s no need for you to order them each time. Your regular prescriptions are stored securely on the NHS database, so they’ll be ready at the pharmacy each time you need them.
More information on the benefits of eRD can be found here .
Collecting your prescription
You can usually collect your prescription from the pharmacy 7 to 10 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
If you have a repeat prescription, we will ask you to complete an annual review. These will be due close to your birth month. When this is due you will be contacted to complete a review questionnaire and you may be asked to attend the surgery for routine tests. Following completing the form and test results if required this will be reviewed by our clinical pharmacy team and you will be contacted if further conversations are needed.
When you are due a medication review, you may not be able to order your medication through the NHS App or Systmonline. You can still order your medication through our online consultation system , Systmconnect by ensuring you complete the last question on the medication review questionnaire.
Prescription charges
Find out more about prescription charges
What to do with old medicines
To dispose of your old medicines, please take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About community pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Some pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.